CustomerInformation

 

 

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.

In order to exercise your right of withdrawal, you must inform SWISS HORSE BOOT Manfred Duchscherer GbR, Siegfriedring 34, 65189 Wiesbaden, Germany, Tel.: +49 (0) 611 / 3348 3571, Fax: +49 (0) 611 / 3348 3572, info@swisshorseboot.de by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.

You may complete and submit the sample cancellation form electronically on our website www.swisshorseboot.de/widerrufsrecht or send us another clear statement. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.


Consequences of the revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. 

We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. The goods must be returned exclusively to our postal address SWISS HORSE BOOT Manfred Duchscherer GbR, Siegfriedring 34, 65189 Wiesbaden, Germany. The deadline is met if you send the goods before the end of the fourteen day period. You shall bear the direct costs of returning the goods. The costs will be reduced to a maximum of approximately ........ EUR (depending on package size and country).

You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for checking their nature, properties and functioning.

End of the cancellation policy

The right of revocation does not apply to contracts for the delivery of goods which are not prefabricated and for which the production of the goods is based on an individual selection or determination by the consumer or which are clearly tailored to the personal needs of the consumer. Furthermore, it is pointed out that the goods must be in a perfect, new condition without signs of use.